Fulfillment & Inventory

Reserve at checkout, commit on shipping, release on cancellation and restock on a received return, all on the same row, so units can only leave once.

Ship from several warehouses without deciding by hand: allocation picks a warehouse that actually holds the units, splits an order when it must, and raises a backorder for what is short.

Book inbound stock against a supplier reference and purchase order — and switch a warehouse off so its stock stops being an allocation candidate immediately instead of overselling.

Drive shipments through a lifecycle that only offers the allowed transitions, so a parcel cannot be marked delivered before it was shipped.

Attach carrier and tracking number and let the email do the telling — the customer gets a status mail with a working tracking link and sees it on their own order page.

Define delivery zones, methods and the rules that price them: free over €50 in the Benelux, €6.95 otherwise, pickup only in these cities — from zones and selectors, not hard-coded tables.

Carry weight, dimensions, HS tariff code, country of origin and MID on a shipping profile the product ships under, instead of in a spreadsheet nobody updates.

Push orders out to Monta and let its webhook drive your shipment lifecycle and returns; the raw payload is kept for audit and a background check picks up anything a failed sync missed.

Capture the money when the warehouse says it shipped — the ship event captures that order’s authorised hold in the same pass, and re-running it charges nothing twice.

Let customers start a return themselves on their own order page, from a reason list you curate in the admin.

Receive a return, restock what is sellable, fire the refund and mint the credit note — recording the received quantity and condition as you go.

Turn an approved return into a replacement order through the same order constructor as any other sale, and let customers file a damaged, missing or wrong claim with photo evidence that moves nothing until you resolve it.